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Postage & Ordering Information

Postage costs for most orders are £3.15 for 2nd class and £3.45 for 1st class. Calculate the postage costs for your order by adding items to your basket and selecting 1st or 2nd class, this does not commit you to buy the items. We post the majority orders within 5 days but this may take longer if we have to dye an item specially. If you need an order fast for a course or just want it soon phone us and we will get it posted the same day or give you an exact posting date.

We take orders over the phone and you can pay by card and via this website and payment is by PayPal. A PayPal account is not required you can use a credit or debit card. Cheques are accepted please phone us.

Contact Details

Phillippa Joad T/A Wheeldale Woolcrafts, Wayside, Marton, Sinnington, York, North Yorkshire, YO62 6RD 01751 432817 wheeldalewoolcraftsATyahoo.co.uk (Please replace AT with @, this is to prevent spam). Emails ocassionally go astray if you do not receive a response within 3 days please phone us.


Terms & Conditions

1 | General This web site is owned and operated by Wheeldale Woolcrafts. It is made available on the following terms and conditions. By using the web site you accept these terms and conditions, which shall be interpreted according to the laws of England.

2 | Data Protection Wheeldale Woolcrafts' use of personal information supplied by you when you use this web site is governed by our privacy policy.

3 | Licence Wheeldale Woolcrafts grants you a non-exclusive licence to access and use the content in this web site for your own purposes. You may not reproduce or distribute any part of the content for commercial purposes.You acknowledge that the copyright, database rights and all other intellectual property rights comprised in or relating to this web site and in the data it contains belongs to Wheeldale Woolcrafts.

4 | Changes to the Web Site. Wheeldale Woolcrafts may at any time make alterations to, or withdraw this web site, or any part of it.

5 | Limitation of Liability Wheeldale Woolcrafts excludes all warranties, express or implied relating to this web site. This includes, but is not limited to, any implied warranty that the information it contains is accurate or up-to-date or is suitable for any particular purpose. Wheeldale Woolcrafts shall not be liable for any loss or damage suffered as the result of the use of this web site.

6 | Refunds and Exchanges If for any reason you are not satisfied, you can return the product in its new and resaleable condition within 14 days and we will send you a replacement or refund you the purchase price (excluding P&P). Please include your name and address in any correspondence. In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you have a cooling off period of 7 days which starts when you recieve your goods. During this period you may return goods in saleable condition for any reason whatsoever. This notice shall be deemed to fulfil Wheeldale Woolcrafts obligation to inform you of your rights, and all orders will be accepted on the understanding that you have been so informed.

7 | Delivery Please allow upto 21 days for delivery, the will allow plenty of time for the unforseen and the majority of orders arrive well within this time. Wheeldale Woolcrafts aims to dispatch all orders within 4 working days and please allow 5-7 days for Royal Mail to deliver your order.If you wish to collect your order please contact us to arrange a time.

8 | Disclaimer Copyright © 2014Wheeldale Woolcrafts All rights reserved.No part of this publication may be reproduced or transmitted by any means, electronic, mechanical, (including photocopying), recording or by any information storage and retrieval system, without prior permission from the copyright owners.This site contains links to external sites. Wheeldale Woolcrafts is not responsible for, and has no control over, the content of such sites. Information on this site, or available via hypertext link from this site, is made available without responsibility on the part of Wheeldale Woolcrafts.
Wheeldale Woolcrafts disclaims all responsibility and liability (including negligence) in relation to information on or accessible from this site.

Privacy Statement

We [Wheeldale Woolcrafts] have created this privacy statement covering our web site operations in order to demonstrate our commitment to privacy.

1) | Information Automatically Logged. We use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address may also used to display regional advertising banners.

2) Advertisers. At present it is not the policy to allow third party advertising within our site. However if future developments call for advertisers using banner servers, these servers are not under Wheeldale Woolcrafts' control.

3) Cookies. Wheeldale Woolcrafts uses cookies in areas of the site requiring shopping baskets and authentication.

4) Registration Forms. Forms exist on our site that require users to submit information. This information is used to respond to requests for information from the website.

5) External Links. This site contains links to other Web sites. Wheeldale Woolcrafts is not responsible for the privacy practices or the content of these sites.

6) Security. This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.

7) Contacting the Web Site. If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site please e-mail us.